Introduction

This Privacy Policy explains how Serene Nord collects, uses, and protects your personal information. We keep our data practices simple and respectful. By using our website or booking an experience, you agree to the guidelines below.

Information We Collect

We collect only the information needed to manage your booking and communicate with you.

1. Information you provide

• Name
• Email address
• Phone number
• Booking details
• Any notes you share with us (e.g., dietary needs, accessibility needs)

2. Information collected automatically

When you visit our website, basic technical information may be collected, such as:

• IP address
• Browser type
• Pages visited
• General analytics data

This helps us understand how our website is used and improve the experience.

How We Use Your Information

We use your information only for purposes directly related to your booking or communication with us.

• To process and confirm your booking
• To send important updates about your experience
• To respond to your questions
• To improve our website and services
• To meet legal or administrative requirements

We do not use your information for advertising or profiling.

Booking Systems and Third‑Party Services

To manage bookings, payments, and communication, we may use trusted third‑party services such as booking platforms or email providers. These services receive only the information necessary to complete your booking. They are not allowed to use your information for their own marketing.

Cookies and Analytics

Our website may use cookies to ensure basic functionality and improve performance. Cookies may help with:

• remembering your language preference
• keeping the website running smoothly
• understanding general visitor behaviour

You can disable cookies in your browser settings if you prefer.

Data Storage and Security

We store your information securely and take precautions to protect it from unauthorized access.

• Access to personal data is limited
• Data is stored using secure systems
• We do not keep unnecessary information

If you request deletion of your data, we will remove it unless we are required to keep it for legal reasons.

Sharing Your Information

We do not sell or share your personal information with third parties for marketing.

We may share information only when necessary to:

• process your booking
• comply with legal obligations
• ensure the safety of guests and guides

Your Rights

You have the right to:

• request a copy of the personal information we hold
• correct inaccurate information
• ask us to delete your information
• withdraw consent for communication

To make a request, contact us at info@serenenord.no.

Photography and Media

If we take photos during an experience, you may choose not to be included. We will always ask before using any guest photos for promotional purposes.

Children’s Privacy

Our experiences are designed for adults and older children. We do not knowingly collect personal information from children under 16 without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Information

Serene Nord AS
Org. nr.: 937682115
Bodø, Norway
+47 92 95 38 16
info@serenenord.no